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Scheduled Maintenance
Video live ingest maintenance [de-origin-ingest-live.3qsdn.com] Nov 11, 2026 22:00 - Nov 12, 2026 01:00 UTC
Dear SDN user,
During this maintenance window, we will perform regular maintenance on our ingest [de-origin-ingest-live.3qsdn.com].
Additionally we will change the IP address of the ingest. We do expect encoder connections to drop for at least 60 seconds. Depending on your encoder, a manual restart might be necessary.
New IP: 37.58.30.30
(Old IP: 31.7.180.149)
If you have any questions, please feel free to contact our support team.
Please be advised, there is a similar change also queued up for de-origin-ingest-live-02.3qsdn.com the following week.
Kind regards,
Your 3Q Team
Posted on Oct 19, 2026 - 21:52 UTC
During this maintenance window, we will perform regular maintenance on our ingest [de-origin-ingest-live.3qsdn.com].
Additionally we will change the IP address of the ingest. We do expect encoder connections to drop for at least 60 seconds. Depending on your encoder, a manual restart might be necessary.
New IP: 37.58.30.30
(Old IP: 31.7.180.149)
If you have any questions, please feel free to contact our support team.
Please be advised, there is a similar change also queued up for de-origin-ingest-live-02.3qsdn.com the following week.
Kind regards,
Your 3Q Team
Posted on Oct 19, 2026 - 21:52 UTC
Breaking Changes to the File Output API Nov 12, 2026 13:00-14:00 UTC
During this maintenance, we will deploy changes to the API v3 /files/{id}/output Endpoint.
The "Alternative Audio Track" Array of URLs under "download" and "progressive" will be changed to an Array of Objects, containing now the Audio Language and Role in addition to the URL.
Additionally, the "progressiveWithSubclups" Object will be removed, as it does not offer any additional Information anymore.
We do not expect these changes to impact many existing customer integrations. However, if your integration is affected or you have any questions or need more information, please contact our support team via the ticket system.
Posted on Nov 05, 2026 - 10:03 UTC
The "Alternative Audio Track" Array of URLs under "download" and "progressive" will be changed to an Array of Objects, containing now the Audio Language and Role in addition to the URL.
Additionally, the "progressiveWithSubclups" Object will be removed, as it does not offer any additional Information anymore.
We do not expect these changes to impact many existing customer integrations. However, if your integration is affected or you have any questions or need more information, please contact our support team via the ticket system.
Posted on Nov 05, 2026 - 10:03 UTC
Change of IP address on de-origin-ingest-live-02.3qsdn.com Nov 17, 2026 22:00 - Nov 18, 2026 01:00 UTC
Dear SDN user,
During this maintenance window, we will perform regular maintenance on our ingest [de-origin-ingest-live-02.3qsdn.com].
Additionally we will change the IP address of the ingest. We do expect encoder connections to drop for at least 60 seconds. Depending on your encoder, a manual restart might be necessary.
New IP: 37.58.31.31
(Old IP: 31.7.180.148)
If you have any questions, please feel free to contact our support team.
Please be advised, there is a similar change also queued up for de-origin-ingest-live.3qsdn.com the previous week.
Kind regards,
Your 3Q Team
Posted on Oct 19, 2026 - 21:54 UTC
During this maintenance window, we will perform regular maintenance on our ingest [de-origin-ingest-live-02.3qsdn.com].
Additionally we will change the IP address of the ingest. We do expect encoder connections to drop for at least 60 seconds. Depending on your encoder, a manual restart might be necessary.
New IP: 37.58.31.31
(Old IP: 31.7.180.148)
If you have any questions, please feel free to contact our support team.
Please be advised, there is a similar change also queued up for de-origin-ingest-live.3qsdn.com the previous week.
Kind regards,
Your 3Q Team
Posted on Oct 19, 2026 - 21:54 UTC