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Sep 20, 2026

No incidents reported today.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

Resolved - We did not see any further issues with the live stream delivery since the fix was deployed.
Sep 15, 07:07 UTC
Monitoring - The issue affecting the content protected streams has also been resolved.
We are monitoring the situation to ensure no further issues occur.

Sep 14, 10:00 UTC
Update - The issue is resolved for streams that do not use content protection. We are working on fixing those streams as well.
Sep 14, 08:15 UTC
Identified - The fix is currently being deployed.
Sep 14, 08:10 UTC
Update - We have identified the issue and are working on a fix.
Sep 14, 07:50 UTC
Investigating - We are currently experiencing issues with live stream delivery. We are investigating these problems and will keep you updated on the progress here.
Sep 14, 07:42 UTC

Sep 14, 2026

Completed - The maintenance has been completed.
Sep 14, 06:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 06:00 UTC
Update - For customers who have not yet completed the required changes on their side, we will temporarily make the current production API version, without the upcoming changes, available at api-glass.3qsdn.com.

This will be available before midnight (CEST) today. Customers who require additional time to complete their implementation may switch their production environment to api-glass.3qsdn.com once it is available.

Please note that api-glass.3qsdn.com is intended as a temporary fallback solution and may experience increased response times compared to the regular production API.

Sep 13, 17:21 UTC
Update - The testable release has been made available under https://api-glass.3qsdn.com/v3/doc#/

Please test and adapt your existing integrations before the full release on September 14th.

Sep 7, 13:28 UTC
Scheduled - In preparation for the full public release of API v3, several breaking changes will be introduced to improve naming consistency and standardize the API schema.

A preview version containing these changes will be made available in advance. This will allow integrations, scripts, and tools currently using API v3 (Beta) to be updated and tested before the changes are deployed to the public release.

The following changes are planned:

- originalFileName
- Renamed to originalFilename.
- Moved from metadata to properties.
- Standardization of URL terminology
- API v3 currently only uses and returns URLs. Therefore, all remaining occurrences of URI will be changed to URL.
- URL-related property names will follow the capitalization conventions used throughout API v3:
- Standalone: url
- Within another property name: Url
- Example: downloadUrl
- Name property capitalization
- firstname → firstName
- lastname → lastName
- nickname remains unchanged.
- Time zone property capitalization
- timezone → timeZone
- userTimezone → userTimeZone
- Content-protected URL placeholders
- In a small number of endpoints, the placeholders used in content-protected URLs are currently returned with incorrect capitalization.
- [Hash] → [HASH]
- [Timestamp] → [TimeStamp]

Aug 31, 19:44 UTC

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

Completed - The scheduled maintenance has been completed.
Sep 11, 06:21 UTC
Update - The deletion process finished. As previously announced, current viewer counts of today are still delayed, but only in the Classic UI.

If you need current data of today, we kindly ask you to use the new UI (https://platform.3qsdn.com) to view the viewer statistics.

Sep 8, 19:02 UTC
Update - The deletion process has been started. As the deletion will take longer, we will move the step where viewer counts and processing of analytics are delayed to this evening.
Sep 8, 06:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 06:00 UTC
Scheduled - During this maintenance period we will perform a regular housekeeping job in the Classic UI analytics archive.
Please note that after this maintenance unique viewer statistics will only be available for dates after January 1st, 2026. If you still need data for the year 2025, we kindly ask you to pull them before this maintenance window.

During this maintenance, the live viewer count in projects in the classic and new UI will be temporarily unavailable, and the processing of classic UI analytics data will be delayed.

The analytics data provided in the new UI are not affected by this housekeeping job.

Aug 25, 12:41 UTC

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.