At 11:46 a.m. CEST, a disruption occurred in our core routing system.
This caused the following services to go down:
- Customer Interface and API 11:46 a.m. – 12:01 p.m. CEST - Livestreaming 11:54 a.m. – 12:40 p.m. CEST - Distributed Storage 11:54 a.m. – 12:33 p.m. CEST
All services are now back up and running.
The incident is currently under investigation. Once the investigation is complete, we will provide you with further information in the course of next week.
We are doing everything we can to prevent such problems in the future and are continuously working to improve our systems.
We apologise for the disruption and thank you for your understanding!
Kind regards,
Julius Thomas 3Q GmbH
Posted Oct 02, 2025 - 11:02 UTC
Monitoring
The issue has been solved and we are investigating the cause. Services are back again, failed Livestreams are restarting.
Posted Oct 02, 2025 - 10:45 UTC
Update
We are continuing to work on a fix for this issue.
Posted Oct 02, 2025 - 10:36 UTC
Update
We are identifying issues within our Ipv4 Network
Posted Oct 02, 2025 - 10:20 UTC
Update
We are continuing to work on a fix for this issue.
Posted Oct 02, 2025 - 10:19 UTC
Update
We are continuing to work on a fix for this issue.
Posted Oct 02, 2025 - 10:17 UTC
Update
We are continuing to work on a fix for this issue.
Posted Oct 02, 2025 - 10:13 UTC
Identified
We are experiencing a widespread disruption in our routing and are already working hard to find a solution.
Posted Oct 02, 2025 - 10:13 UTC
Investigating
We are currently experiencing routing issues on our infrastructure which causes reduced redundancy on some services.
Posted Oct 02, 2025 - 09:55 UTC
This incident affected: Platform, Customer Interface, REST API, Live Ingest, Encoding Engine, and Media Delivery.