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Change of IP Address on Ingest Point at-origin-ingest-live.3qsdn.com Jun 23, 2025 20:00-23:00 UTC
Dear SDN user,
During this maintenance window, we will perform maintenance on our ingest [at-origin-ingest-live.3qsdn.com].
We will change the underlying IP addresses:
OLD IPv4: 82.199.131.9
NEW IPv4: 167.235.244.250
We do expect encoder connections to drop for some time in this timeframe.
In case your encoder needs hard coded IP addresses, you must change it to the new IP address afterwards.
In case your corporate firewall was allowlisting the IP address, please also add the new IP address to the allow list.
In case there is a stream, you need to restart your encoder.
If you have any questions, please feel free to contact our support team.
In case you have a planned livestream affected at this time, please feel free to contact us.
Kind regards,
Your 3Q Team
Posted on Jun 09, 2025 - 17:58 UTC
During this maintenance window, we will perform maintenance on our ingest [at-origin-ingest-live.3qsdn.com].
We will change the underlying IP addresses:
OLD IPv4: 82.199.131.9
NEW IPv4: 167.235.244.250
We do expect encoder connections to drop for some time in this timeframe.
In case your encoder needs hard coded IP addresses, you must change it to the new IP address afterwards.
In case your corporate firewall was allowlisting the IP address, please also add the new IP address to the allow list.
In case there is a stream, you need to restart your encoder.
If you have any questions, please feel free to contact our support team.
In case you have a planned livestream affected at this time, please feel free to contact us.
Kind regards,
Your 3Q Team
Posted on Jun 09, 2025 - 17:58 UTC